Our Policies

Please Read Before & After Booking

1. Client Communication Policy

• Responsiveness: Agents must respond to all client communications within 24 hours during business days.
• Transparency: Agents must provide clients with regular updates and clear explanations of any process changes.
• Documentation: All communications must be documented in the client’s file for transparency and future reference.

2. Code of Ethics and Conduct

• Integrity and Honesty: All team members are expected to act with honesty and transparency in all dealings with clients, partners, and colleagues.
• Confidentiality: Client information must remain confidential. Agents are prohibited from disclosing private details unless required by law or authorized by the client.
• Professionalism: Agents are expected to maintain a professional demeanor and appearance at all times.

3. Property Listing Policy

• Accuracy: Property descriptions, prices, and details must be accurate and reflect the most current information.
• Regular Updates: Property listings should be updated every 30 days or as soon as new information is available.
• Property Staging: Recommendations on property staging should be made to optimize the listing’s appeal based on the target market.

4. Fair Housing and Anti-Discrimination Policy

• Equal Opportunity: Diamond Vision Investments LLC prohibits discrimination based on race, color, religion, sex, disability, familial status, or national origin.
• Training: All agents are required to complete annual Fair Housing training to ensure compliance with federal, state, and local laws.

5. Agent Performance Standards

• Sales and Service Goals: Agents must meet quarterly sales goals and achieve satisfactory client feedback ratings.
• Continuing Education: Agents are encouraged to attend training and workshops to stay updated on real estate laws, marketing strategies, and negotiation skills.
• Ethics Violations: Any ethics violations will be reviewed, and agents may face disciplinary actions, up to and including termination.

6. Client Contract Policy

• Clear Terms: All client contracts must outline clear terms, including fees, agent responsibilities, and service expectations.
• Termination Clause: Contracts should include a termination clause detailing the process for clients to exit agreements, with at least 30 days’ notice.
• Retention of Documents: All contracts and client documents must be retained for a minimum of 5 years after the close of service.

7. Complaint Resolution Policy

• Complaint Submission: Clients may submit complaints via email, phone, or a designated form on the company website.
• Investigation and Response: Complaints will be acknowledged within 48 hours, and a resolution timeline will be provided.
• Escalation Process: If the complaint cannot be resolved within the set timeframe, it will be escalated to management for review.

8. Data Privacy and Security Policy

• Data Protection: Diamond Vision Investments LLC will protect client data and ensure it is stored securely, in compliance with data protection regulations.
• Access Control: Only authorized personnel may access client records, and access should be logged and regularly reviewed.
• Cybersecurity Training: Agents and staff will undergo annual training on cybersecurity best practices.